Terms and Conditions
The following Terms and Policies apply to our website customers.
Alternative payment methods
If you do not wish to enter your credit card details into our online payment system, you may use other payment methods (see below).
Once Upon a Distant Journey respects your right to privacy under the Privacy Act 1988 (Commonwealth of Australia) and is required to comply with the National Privacy Principles in respect to the collection of personal information from individuals.
Use of personal information
Be assured that we keep all personal information submitted to us in the strictest confidence. The information is stored on a secure server and is only used to process your order and for our own marketing purposes.
We do not rent or sell your personal information to any third party without your permission. However, we must fully cooperate should a situation arise where we are required by law to provide information about a customer.
Use of email addresses
Once Upon a Distant Journey will contact you via email in relation to orders that you place on our website (for example order confirmation emails, order status updates).
Once Upon a Distant Journey will not use your e-mail address for any other purpose, and will not disclose it to other individuals or businesses, without your consent.
Once Upon a Distant Journey website is owned and Australian-operated by Hendrik Gout Communication (Aust) ABN 97 650 706 389, at 5 Suffolk Rd Aldgate, South Australia 5154 Australia.
Users of this site are bound by the policies set out in the Terms and Policies specifically:
Delivery and freight information
Returns and refunds policy
The information contained on the Once Upon a Distant Journey website may contain technical inaccuracies, typographical or bibliographical errors. Every effort is made to ensure the quality of the information available on this website. However, we cannot guarantee and we assume no legal liability or responsibility for the accuracy, currency or completeness of the information.
The Once Upon a Distant Journey website contains user-generated content, such as book reviews and blog comments. Once Upon a Distant Journey actively monitors the posting of user-generated content and removes content which it believes is inappropriate. Users who post inappropriate content will be prohibited from posting content to the site and will have their membership revoked. All liability of Once Upon a Distant Journey howsoever arising for inappropriate user-generated content is expressly excluded to the fullest extent permitted by law.
Links to external web sites
This website contains links to external web sites. Reasonable care is taken in selecting linked websites, however it is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites.
Links to external web sites should not be taken to be an endorsement or a recommendation of any third party products or services offered by virtue of any information, material or content linked from or to this site. Users of links provided by this site should be aware of which organisation is hosting the site they visit.
Views or recommendations provided in linked sites do not necessarily reflect those of Once Upon a Distant Journey.
After your billing and mailing address details are confirmed, you will be asked to provide payment details for your order.
We currently accept the following payment methods through our website:
Please note that credit cards are debited immediately for security purposes and to reduce the prospect of fraud. If your book(s) are not available for any reason, your credit card payment for the undeliverable book(s) will be refunded. We currently accept the following payment methods via post:
Personal and bank cheques
Australia Post money orders
Delivery and freight information
Generally, titles listed as in stock are shipped the same day of order (depending on stock availability) or the next business day.
Prices and stock availability may differ from the information displayed on the Once Upon a Distant Journey website. If the price and/or availability changes, we will contact you prior to finalisation of your order.
All books are despatched to customers from our storehouse in Adelaide, South Australia.
Freight within Australia
Once Upon a Distant Journey uses Australia Post for all deliveries within Australia. Our freight costs are very affordable, particularly if you purchase multiple books.
Customers purchasing from within Australia are charged a flat postage and handling fee of AU$7.00 (including GST) for orders totalling less than AU$49.90. For orders totalling AU$49.90 and over, postage and handling is free.
When ordering, please ensure that your delivery address is correct. Normal delivery procedures for Australia Post apply and Once Upon a Distant Journey cannot take responsibility for any orders that go missing due to incorrect delivery information provided by you.
Freight outside of Australia
Customers are charged a flat postage and handling fee of AU$40.00 per book.
Taxes for overseas orders
You are responsible for assuring that the product can be lawfully imported to the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Non-receipt of a sent parcel
If a sent parcel has not been received by you please contact us. Once Upon a Distant Journey cannot be held responsible for non-delivery in situations where the customer has entered incorrect or incomplete delivery address details. Please ensure that you enter your address details correctly and in full. We recommend that you double-check the delivery details displayed at the top of your Order Confirmation email after your order has been placed.
In situations where the correct address information has been provided and the book(s) have not been delivered, we will either re-order and resend the order, or issue a refund, 21 days after the initial parcel was sent. This gives us time to resolve any delivery issues and recover the article if it has been mishandled or returned to us by Australia Post.
We guarantee that new books purchased will reach you in mint condition. If you are not completely satisfied, please contact us within 14 days of receiving the item and advise us of the problem. Once you have contacted us, return the item within 21 days of receipt and we will refund the order total, replace the item or issue a credit for a subsequent purchase.