Returns and Refunds policy

 

Returns and refunds policy

 

Returns - damaged books

We guarantee that new books purchased will reach you in mint condition. If you are not completely satisfied, please contact us within 14 days of receiving the item and advise us of the problem. Once you have contacted us, return the item within 21 days of receipt and we will refund the order total, replace the item or issue a credit for a subsequent purchase.

 

When returning items to us, please indicate the reason for your return on the reverse side of the packing slip and include the packing slip in the box. A refund, replacement or credit will only be provided upon receipt of the returned goods. For your protection, you may wish to send your return via insured parcel post. Please note that return postage costs incurred by you are not refundable.

 

Return address

Please send all returns to:

Once Upon a Distant Journey

5 Suffolk Rd

Aldgate

SA 5154

Australia